Shipping policy

At OTD, we believe in transparency and delivering an experience that respects both your time and your trust.

Processing Time
Orders are processed within 1–3 business days.
During major drops, please allow up to 5 business days.
We do this to ensure quality a right protected under the Consumer Protection Act.

South Africa Delivery
Nationwide delivery via trusted, reputable couriers.
Delivery usually takes 2–5 business days depending on your area.
A tracking link will be sent once your parcel is dispatched.

International Shipping
We ship worldwide. Delivery times vary based on location.
Customs/import duties (where applicable) are the responsibility of the customer.

Shipping Fees
Calculated at checkout to ensure full cost transparency (CPA Section 23).

Address Accuracy
Please ensure all address details are correct.
If a parcel is returned due to an incorrect address, reshipping fees may apply.

Loss, Delay, or Damage (CPA Protection)
If your parcel is lost, delayed, or arrives damaged, contact us immediately at [your email] with your order number.
Under the CPA, you have the right to receive goods that are:

of good quality

delivered within reasonable time

fit for purpose

We will assist you in resolving the issue with the courier or arrange a suitable remedy where required.